Returns & Exchanges

Returns 

At seven we value your satisfaction and want to ensure a smooth shopping experience for all our customers. Our return policy allows you to return eligible items within 7 business days from the date of purchase.

Please note that we offer store credit for eligible returns rather than refunds. This store credit can be used in-store or online for future purchases, allowing you to explore and discover new products or grab your favorites.

To qualify for a return, the following conditions must be met:
1. The item must be in its original condition, unopened, and undamaged.
2. You must present the original receipt or proof of purchase.
3. The return request should be made within 7 business days from the purchase date.

Non-exchangable items: 
- SALE items

-Gift cards 

- Some health and personal care items 

To complete your exchange, we require a receipt or proof of purchase. 

Credit Store (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit store.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shop-seven.com and send your item to: 16-19 Ave. Aguas Buenas, Santa Rosa, Bayamon PR 00959, United States. 

Sale items (if applicable) 
Unfortunately sale items cannot be returned.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 16-19 Ave. Aguas Buenas, Santa Rosa, Bayamon PR 00959, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.