Orders are processed between 1-2 business days. After your payment is authorized and verified, it can still take up to two days to process your order. SEVEN will contact you if additional information is needed for card verification or if any item goes out of stock unexpectedly. Some orders may be split into more than one package and shipped separate.
All orders placed on a Friday after 12 pm will not be processed until the following Monday. We operate Monday-Friday 9am-5pm EST, except on Major Holidays. Pre Order sales will be shipped on the date announced in the product description. If for any reason the date of shipping changes customers will be notified via email.
After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking options available for your order. Please allow up to 24 hours for the system to update. You will receive your order anywhere from 3-10 business days from the date that it is shipped out, not necessarily from the date it's placed. Keeping in mind that this is just an estimate and it doesn't include weekends and holidays; your order will be shipped out either from United States.
SEVEN is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen or damaged packages.
Customers placing orders for International shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date. SEVEN is not responsible for these or any additional costs.